We are a firm of Chartered Accountants who are committed to providing the highest possible levels of customer service.
We guarantee that:
- You will be given the office and mobile telephone numbers of your accountant so that you can telephone at your convenience.
- If you cannot speak to your accountant and have to leave a message, the call will be returned within 24 hours.
- Evening and weekend appointments will always be available.
- You will be given advance notice if your accountant is due to be unavailable because of holidays and will be given an alternative contact name.
- All letters will be responded to within seven days. If for any reason we cannot respond properly eg. awaiting information from a third party, we will contact you to inform you fully of the position.
- Accounts will be completed within fourteen days from receipt of all necessary information.
- Tax Returns will be completed within fourteen days from receipt of all necessary information.
- Free book-keeping advice for you, including an out of hours helpline (for entrepreneurs who only have time to do their book-keeping on evenings and weekends)
- A client satisfaction questionnaire will be sent out to you each year, giving you the opportunity to bring to our attention any aspect of our service which you have not been totally satisfied with.
- You will be informed of any tax saving strategies, which are relevant to you.
- All our senior team members are also qualified Independent Financial Advisors, so if you want advice on a certain investment product without the hard sell, a phone call is all that is needed.
- You can obtain free telephone advice on employment, health & safety, food safety, COSHH, product safety and BS5750 quality control matters, through the IRPC organisation, to which we have subscribed for our clients benefit.
We are also committed to ensuring that clients don't receive unexpected bills. We actively encourage fixed quotes for our services and the facility to pay by monthly budgeted amounts.
The benefits of having Greenwood Barton as your accountants will be
- You will have us when you need us
- You will get advice you want and need
- You will have your affairs dealt with efficiently
- You will have your accounts and tax matters dealt with as promptly
as possible
And our service is backed by our guarantee to you that if we don't meet any of our promises, a 5% rebate will be deducted from our fees!
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